Shipping & Policies
Shipping, returns, and store policies for BioXotic Labs
Shipping Information
- All orders are shipped via USPS with tracking
- Estimated delivery time: 1–4 business days within the United States
- Tracking number provided via email once your order ships
- Orders are processed and shipped within 1 business day of payment confirmation
- Packages are discreetly shipped with no branding on the exterior
- Temperature-controlled packaging used for temperature-sensitive products
Damaged Goods & Replacement Policy
- If your order arrives damaged, you must report it within 5 days of arrival
- Contact us at xoticsupport@bioxoticlabs.com with your order number and photos of the damage
- Upon verification, we will issue a full replacement or refund at no additional cost
- Reports submitted after the 5-day window may not be eligible for replacement
- Lost packages will be tracked via USPS and replaced or refunded after confirmation
Refund Policy
- Refunds are issued for damaged or lost shipments only
- Approved refunds are processed to the original payment method within 5–7 business days
- Due to the nature of research products, opened or used items are non-refundable
- Unopened products may be returned within 7 days of delivery for a refund (minus shipping costs)
Product Disclaimer
- All products are sold for research and laboratory use only
- Not for human consumption, medical diagnosis, or treatment
- Products have not been evaluated by the FDA
- Buyer assumes all responsibility for proper handling and use of research materials
- Buyers must comply with all local, state, and federal regulations regarding research chemicals